Coronavirus (COVID-19) Travel Advice

We understand that many people are concerned about how the Coronavirus (COVID-19) could affect their travel plans. To help you, we’ll be monitoring the situations to give our customers the information and help they need.

We’re here to help with any travel related questions. As you’ll appreciate, we are receiving a lot of enquiries right now. In addition, airlines, hotels and other travel partners are continually reviewing their policies as the situation develops.

So, unless you are due to travel within the next two weeks, we advise you hold off contacting us until nearer your travel date. That way, when you do get in touch, we’ll have the very latest information and advice for you.

We recommend you check the latest government advice

Foreign & Commonwealth Office (FCO)

Word Health Organisation

John Hopkins University's detailed map of the spread of the virus

Before you travel

  • Find out if your flight is delayed or cancelled by checking the flight status on the airline’s website.
  • Visit your airport’s website for the latest advice for travellers. On the day of your flight, build in extra time to get to the airport.
  • Check your travel insurance policy to see if changes and cancellations due to ‘unforeseen events’ are included in your cover.
  • If your airline has not issued a policy on change or cancellation fees due COVID-19, you may have to pay penalty fees.
  • To check whether your airline has issued a policy, select the airline from the menu below. If there is no policy yet, check again nearer to your date of travel:

Changing or cancelling your flight due to COVID-19

Taking care of you is our top priority as we navigate through these unprecedented times. We recognize the uncertainty when it comes to your current travel plans and want to let you know we’re here to help.

If you have made a booking with us which you wish to cancel, please use this form to submit your cancelation request.

However, If you booked your flight within the last 24 hours or have a departure date within the next 5 days, please call us at 0800 032 72 33 Monday - Friday 09:00 - 17:30 (GMT). You should also review the relevant airline booking cancellation policies and timelines to ensure we have your booking cancellation request no less than 5 business days before the cancellation deadline.

Air Bookings

1. Find out if your airline has issued a policy on change and cancellation fees. You’ll find your airline in the menu below.

If your airline is not listed, check the airline’s own website.

2. Have some alternative dates to hand in case you need to rebook. Before rebooking, check the airline’s latest policy as it may have recently changed. If your airline has not issued a policy, we can still help. Contact us via the chat icon.

Hotel, Experiences & Car Hire bookings

We‘re here to help. We’re monitoring our suppliers’ policies as they change on a daily basis. If you need to change or cancel your booking:

  • Contact us via Live Chat or contact us and our dedicated team will be on hand to help you.