Travel support

Business hours:

Monday - Friday 09:00 - 17:30 (excluding public holidays)

American Express Travel UK:

Customer Support for Online Travel booking enquiries

Click to Chat: You have the opportunity to connect with a member of our online travel support team via our 'Live Chat' function, when an agent is available.
Click to Chat is serviced Monday - Sunday from 08:00 - 20:00.

Travel website:

Email :

Online travel website support is only available during the above mentioned hours and via the communication channels listed.

Contact our Cruise Specialists

Customer Support for Online Cruise booking enquiries
0845 600 9879
Calls cost a maximum of 7p per minute, plus your phone company's access charge

Contact American Express:

Mailing Address:

American Express Travel
5th Floor, 1 John Street
East Sussex BN88 1NH
United Kingdom

American Express Europe LLC (AEELLC) trading as American Express Travel, Belgrave House, 76 Buckingham Palace Road, London SW1W 9AX, United Kingdom is a member of ABTA (ABTA number C4330) and ATOL (ATOL number 0151). Being a member of ABTA (ABTA number C4330) means you have the benefit of ABTA’s assistance and Code of Conduct and this allows you to book with confidence. All the package and Flight-Plus holidays we sell are covered by a scheme protecting your money if the supplier goes out of business or is no longer able to provide the intended holiday. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available. American Express’s ABTA membership does not cover cruise bookings and should therefore not be relied upon when booking cruises or cruise packages. These bookings are covered by our third-party provider, ICE Cruise’s ABTA membership (ABTA number L6366). Many of the flights and flight-inclusive holidays on this website are also protected by the ATOL scheme, this ATOL protection does not apply to all holiday and travel services listed on this website. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: . Please contact us to confirm what protection may apply to your booking.